FAQs

99% of our items are shipped using the USPS. On occasion we will use DHL, UPS or even FedEx.

Most items ship out within 1-3 business days. We normally ship out on Monday, Wed. and Friday.  Orders received after 3pm will ship out on the following shipping day.

Depending on whether your item is shipped from our in-house stock shipping times may vary. ESTIMATED delivery time is 3-7 business days to arrive.

If you need an item by a specific date, for a gift, for going on a trip, or you just simply want it faster... We'll be happy to accommodate. Just click the options that are available for faster shipping. If you have any questions don't hesitate to reach out to us through the chat app in the bottom right hand corner of the website or email us directly at hello@kareliacreations.com

Call or email us as quickly as possible, and if we can catch it BEFORE it ships out, then we can still upgrade you. But once we ship the item, there is no way to speed it up.

Yes. Tracking numbers are automatically sent to you via email.

Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility. We will try our best to reduce the risk of customs duties.

Items being shipped to Canada and abroad can sometimes get held up in customs, and can take anywhere from 15-45 business days to arrive. Unfortunately, there is nothing we can do to speed up delivery of international shipments because of the process of the shipping carriers. If you would like to inquire about upgrading your order for faster shipping, you must call phone number or email email address BEFORE placing your order and we can let you know if expedited shipping is available to your area (and what the upcharge would be).

The term "Compare at" means the price at which an item, or comparable item may, in the reasonable judgment of our experienced buyers, be sold on an everyday basis. (i.e. excluding special promotions or sales) at retail stores.... You may wish to use the "Compare at" price as a guide in your evaluation of our prices. Because we sell our merchandise over the internet on a national basis, and because some of the items offered are closeouts, overstocks, factory-direct liquidations, end-of-season or otherwise remainder inventory, it is not possible to know if our merchandise is sold at the "Compare at" price in any particular location or at any particular time. Comparative prices may be used as an approximate guide as to what you would or could have paid elsewhere. Unless our price tags state otherwise,your domain namemakes no representation that any of the items we sell were ever offered for sale in our stores at the “compare at” price, or that the products are currently being offered for sale or were recently offered for sale in any retail store, or online, at the “compare at” price.

If this happens to you, just email us athello@kareliacreations.comas soon as you can and we MIGHT be able care of it. However, we can't make any promises. If we catch it BEFORE it ships we can make changes. But please make every effort to ensure you order correctly. Once an order has been shipped, you are responsible for the way the order was placed, and at that point there's nothing we can do to change the order. If your order has already been shipped, wait for it to arrive and follow our return policies to exchange for a new item (additional fees may apply)

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